Frequently Asked Questions
Everything you need to know about our premium electronics and professional services.
What is the standard shipping timeframe for Lorex Pro orders?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
Do your electronic products come with a warranty?
Yes, all Lorex Pro hardware includes a comprehensive 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. Items must be in their original packaging with all accessories included. A small restocking fee may apply to opened electronic components.
Are Lorex Pro products compatible with third-party software?
Most of our professional-grade electronics are designed with open-standard compatibility. Please check the specific product specifications page for details on supported integrations and APIs.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure wire transfers for bulk commercial orders.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time logistics portal to monitor your delivery status.