Returns & Exchanges

At Lorex Pro, we stand behind the quality of our professional-grade electronics and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Lorex Pro account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronics in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned hardware, your refund will be processed to your original payment method within 5 to 7 business days.